Roll99 Terms & Conditions — Platform Usage Terms
Malaysia's Online Casino Platform

In these Terms & Conditions, the following words and expressions shall be interpreted as defined below unless the context requires otherwise:

• "Roll99" or "Platform" refers to the website and services operated under the domain roll99.best, including all mobile applications, web interfaces, and related services.
• "Member" or "User" refers to any individual who has registered a valid account at Roll99 and has accepted these Terms & Conditions.
• "Account" refers to a legitimately registered Roll99 user account containing personal information, credit balance and transaction records.
• "Balance" refers to the total credit in MYR available in your account for wagering or withdrawal purposes.
• "Bonus" refers to any credits, free spins, cashback, or other incentives offered by Roll99 to members through promotions.
• "Rollover" or "Turnover" refers to the requirement to place wagers totalling a specified multiple of the bonus value before the bonus and any associated winnings become eligible for withdrawal.
• "KYC" (Know Your Customer) refers to the identity verification process conducted by Roll99 to verify the identity and age of its members.
• "Services" refers to all games, wagers, promotions, and other features offered through the Roll99 platform.

Headings in this document are for reference purposes only and do not affect the interpretation of any provision.

To register and use Roll99's services, you must fully meet all of the following eligibility requirements:

• You are 21 years of age and above on the account registration date.
• You are registering in your own name and not on behalf of any other individual.
• You do not have an active Roll99 account or one that has been previously suspended.
• You are not an employee, contractor, or immediate family member of a Roll99 employee or any of Roll99's partner companies.
• Your use of Roll99's services does not violate any laws or regulations applicable to you based on your location.

Roll99 takes a zero-tolerance approach to underage gambling. Any account found to have been registered by an individual under the age of 21 will be closed immediately. Any remaining balance will be returned to the original payment method once the review process is complete, provided no bonus winnings are involved.

During the registration process, you are required to provide accurate, complete and up-to-date information. This includes your full name, Malaysian identity card or passport number, date of birth, an active Malaysian mobile number and a valid email address.

You are solely responsible for:

• Keeping your password and account login details confidential.
• Notify Roll99 immediately if you suspect that your account has been accessed without authorisation.
• Ensuring that all information associated with your account is always accurate and up to date.
• Not sharing your account, password, or account access with any other individual.

Roll99 reserves the right to require identity verification (KYC) at any stage of platform use, including during registration, before your first withdrawal, or when suspicious activity is detected. Documents typically requested include a copy of your national identity card or passport, proof of address, and in some cases, proof of the payment method used.

Roll99 supports the following deposit methods, all of which are processed in Malaysian Ringgit (RM):

• Touch 'n Go eWallet
• GrabPay
• DuitNow (including DuitNow QR and DuitNow Transfer)
• Boost eWallet
• ShopeePay
• FPX (online banking) — Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and other FPX member banks

All deposits must be made using a payment method registered in your own name. Deposits from another person's account or card are not permitted and may result in your account being suspended. Roll99 does not accept cash payments in any form.

Roll99 reserves the right to reject or reverse any deposit suspected of being linked to fraudulent activity, money laundering, or a breach of its terms of use. In such circumstances, Roll99 reserves the right to freeze the account on a temporary basis pending the completion of an investigation.

Roll99 members may withdraw funds from their accounts at any time, subject to the following conditions:

• Your account has successfully completed the KYC verification process.
• No active restrictions on your account (including any unfulfilled bonus rollover requirements).
• The withdrawal amount meets the minimum threshold of RM 50.
• Withdrawals are made to the payment method registered under your own name.

For withdrawals exceeding RM 10,000 in a single transaction, Roll99 reserves the right to request additional documentation as part of its security and compliance procedures. This may include bank statements, proof of source of funds, or additional identity verification documents.

Roll99 offers a variety of bonuses and promotions to registered members from time to time. All bonuses are subject to the specific conditions stated on each promotion, in addition to the following general terms:

• Each bonus may only be claimed once per member unless otherwise stated.
• The welcome bonus is available to new members only, upon making their first deposit.
• All bonuses have a stated validity period — any bonus not used within that period will expire automatically.
• Roll99 reserves the right to withdraw or modify any promotion at any time with reasonable notice.
• Bonuses may only be used for gameplay on Roll99 and cannot be transferred to another member.

Rollover Requirements:

Before any bonus or bonus-related winnings can be withdrawn, you are required to place bets equal in value to the bonus amount multiplied by the specified rollover requirement. For example, a RM100 bonus with a 5x rollover means you must place bets totalling RM500 (RM100 × 5) before the bonus balance is eligible for withdrawal.

Different game types may contribute at varying rates toward the rollover requirement. Contribution rates for each game type are specified on the relevant promotions page. As a general guide, slots contribute 100%, while baccarat and roulette contribute at lower rates.

All games offered at Roll99 — including slots, baccarat, blackjack, roulette, poker, lottery, and Sports Betting — are governed by game-specific rules available on their respective pages. The general conditions applicable to all games are as follows:

• All game results are final once a round or match has concluded and cannot be disputed on the basis of personal strategy or expectations.
• In the event of a technical issue affecting game results, Roll99 reserves the right to void the affected round and refund the wager.
• Winnings from games using an independently verified Random Number Generator (RNG) are valid and final.
• For poker games, all table rules — including betting structures, permitted actions, and dispute resolution procedures — are governed by international standard poker rules as set out in the Roll99 poker section.

For Sports Betting, bet outcomes are determined based on official results announced by the relevant sports governing bodies, such as the Football Association of Malaysia (FAM) for the Malaysia Super League, the Premier League for EPL, or the Badminton World Federation (BWF) for international badminton tournaments. Roll99 is not responsible for any changes or errors in results reported by third parties.

The following activities are strictly prohibited on the Roll99 platform. Any violation may result in permanent account suspension, forfeiture of funds and/or legal action:

• Use of bots or automated software — The use of any software, scripts, or automated tools to play, make decisions, or interact with the Roll99 platform is strictly prohibited.
• Collusion — Multiple players colluding to manipulate game outcomes, particularly in poker, constitutes a serious violation.
• Money laundering — Using the Roll99 platform as a means to launder, conceal, or transfer proceeds from illegal activities is strictly prohibited and will be reported to the relevant authorities.
• Bonus abuse — Registering multiple accounts, using false information, or colluding with other members to obtain bonuses illegitimately is strictly prohibited.
• Bug exploitation — Exploiting any technical glitch or system error that grants an undue advantage is strictly prohibited. Any winnings resulting from bug exploitation will be voided.
• Unauthorized access — Any attempt to access Roll99's systems, databases, or other users' accounts without authorisation is strictly prohibited and constitutes a criminal offence under Malaysian law.

Roll99 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Confirmation that information provided during registration is false or inaccurate.
• Confirmation that the user is under 21 years of age.
• Suspected activity involving fraud, money laundering, or collusion.
• A self-exclusion request submitted by the user.
• Orders from legitimate legal authorities.
• Account inactivity for 24 consecutive months with no logins or transactions.

In the event of account closure that is not due to a breach (such as at the user's request or due to inactivity), any remaining balance will be returned to the user upon completion of identity verification, within 14 business days.

In the event of account closure due to a confirmed violation, Roll99 reserves the right to withhold the account balance as compensation or pending completion of the investigation. Users who are dissatisfied with this decision may submit an appeal by email to support@roll99.best within 30 days from the date of the suspension notice.

To the extent permitted by applicable Malaysian law, Roll99 shall not be liable for:

• Any financial losses incurred as a result of gaming or wagering activity on the Roll99 platform, including losses arising from unfavourable game outcomes.
• Service disruptions caused by factors beyond Roll99's control, including internet infrastructure failures, power outages, or natural disasters.
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Sports betting disputes on the grounds that the user misunderstood the rules of the game or the official result of the relevant sporting event.

This liability limitation provision does not affect any rights that cannot be excluded under applicable Malaysian law, including consumer rights under the Consumer Protection Act 1999.

Roll99 is fully committed to responsible gaming practices. We provide a range of tools available to you at any time to help you stay in control of your gaming activity:

• Deposit Limit — Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increases to any limit are subject to a 72-hour waiting period.
• Loss Limit — Set the maximum amount you are willing to lose within a given period.
• Session Time Limit — Set a time limit for each gaming session. The system will alert you when you are approaching your limit.
• Self-Break — Freeze your account for anywhere between 24 hours and 6 weeks, at your own request.
• Self-Exclusion — Permanently close your account or do so for an extended period. Self-exclusion cannot be reversed within a minimum period of 6 months.

Roll99 has an automated detection system that monitors gameplay patterns and identifies signs of problem gaming. If the system detects concerning patterns on your account, our support team may reach out to check on your well-being — this is not to restrict your play, but as a proactive protective measure.

The processing of your personal data by Roll99 is carried out in accordance with Malaysia Personal Data Protection Act 2010 (PDPA 2010). By registering an account with Roll99, you agree to the processing of your personal data for the following purposes:

• Account management and identity verification.
• Processing of financial transactions and payments.
• Fulfilment of legal and compliance requirements.
• Fraud prevention and platform security.
• Delivery of service communications and, with your consent, marketing communications.

Roll99 will not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Your data may be shared with third-party service providers involved in operating our platform (such as payment and gaming software providers), subject to strict confidentiality agreements.

Roll99 reserves the right to modify, add, or amend any part of these Terms & Conditions at any time. In the case of material amendments that significantly affect member rights, Roll99 will provide at least 14 days before the amendment takes effect, via one or more of the following methods:

• A pop-up notification will appear when you log in to your Roll99 account.
• Email to the address registered on your account.
• Announcement on the Roll99 website homepage.

Continued use of the Roll99 platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes made, you are entitled to close your account before the effective date and withdraw your remaining balance in accordance with the withdrawal procedures set out in Section 5.

You are encouraged to review this Terms & Conditions page periodically to ensure you are always aware of the latest version applicable to your use.

These Terms & Conditions are governed by and construed in accordance with Malaysian law that applies. Any dispute, claim, or disagreement arising from or in connection with these Terms & Conditions or the use of the Roll99 platform will be resolved through:

1. Live Resolution: You are encouraged to contact the Roll99 support team first via LiveChat or email at support@roll99.best. We aim to resolve all complaints within 5 business days.
2. Internal Appeals Process: If you are not satisfied with the initial resolution, you may submit a formal written appeal. Appeals will be reviewed by Roll99's management team within 14 business days.
3. Malaysian Courts: If a resolution cannot be reached through the internal process, both parties agree to submit the dispute to the exclusive jurisdiction of the competent courts of Malaysia.

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, while all other provisions in this document shall remain in full force and effect.